After you complete the payment you will immediately have the option to download the product(s) from the final purchase page. You will also receive a download email shortly after.

Your order number consists of 4 digits (for example, #1482). You should have received a confirmation letter to your e-mail or messages depending on what you entered on our website while placing the order.

If you did not receive the confirmation email within a few minutes after placing your order, PLEASE check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox.

Digital products may not be returned or refunded, but if you are unhappy with your product for any reason, please contact us at support@alonacakes.com and we will do our best to resolve the issue

We accept most major credit cards: Visa, Mastercard, Discover Card, American Express, JCB, Diners Club.

Please note that our website does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for additional information.

We reserve the right to verify your payment if we feel that it may be categorized as high risk.

High-risk payments can be those with different billing addresses from that associated with the card, a card used outside of its country of origin, a card used outside of its country of origin with a destination outside its country of origin, and other related scenarios.

When your payment may be categorized as high risk, we require some identification to verify the payment.

All of our products are listed in USD and transactions are finalized in USD.

We may offer a currency converter tool to estimate how much your charge could be. Once the transaction is finalized by your bank you can/may be charged a different rate by your bank. You will see the settlement amount is the same as the USD amount but the currency conversion rate may be different.

You can apply coupons and bonus points to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total.

Please note that if you do not click ”apply” before continuing checkout, your order total will not reflect coupon and Bonus Point discount.

We are based in RIga, Latvia.

Shopify is one of the largest e-commerce service providers that also handles our payment processing. We never see any sensitive payment information, as that is all handled by Shopify. The only information we can see is shipping and billing details.

For email, expect a response within 24 hours from our representatives. Our customer support is available Monday-Friday.

If you have any further questions, please feel free to email us at support@alonacakes.com.

We are based in RIga, Latvia.

Shopify is one of the largest e-commerce service providers that also handles our payment processing. We never see any sensitive payment information, as that is all handled by Shopify. The only information we can see is shipping and billing details.

For email, expect a response within 24 hours from our representatives. Our customer support is available Monday-Friday.

If you have any further questions, please feel free to email us at support@alonacakes.com.